$9.95 Flat-Rate on Most Orders Under $199!
How long will it take to receive my order?
Expected delivery times vary depending on the product. Most in stock items ship within two business days. Built-to-Order item delivery times can be seen on the individual product pages. If an item is out of stock you will be notified by email.
Am I responsible for customs duties and taxes?
Yes, import duties and/or taxes (for orders shipped to non-U.S. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate from Farmandtrail's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.
You are responsible for paying any taxes, duties and/or customs fees charged by your government. Please check with your local post office for more information.
Do you ship outside the United States?
Yes, Farmandtrail.com ships to most countries all over the world every day. Please call 1-877-203-4939 for rates or submit a ticket.
How can I check the status of my order?
Use the Order Status section of our site.
Click the Order Status link above the top navbar on any web page. Then login if you haven't already done so.
Click submit.
If your order states a "Shipped" status it has left our warehouse. You may trace the package(s) by clicking View Order followed by clicking the Tracking Number on your order page (available for UPS & FedEx only).
How do I calculate my shipping charges?
We have a shipping calculator tool available on our shopping cart page.
How long do backordered items take to ship?
It depends on the item. Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and receiving shipments at our distribution centers.
If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will be applied to all LTL freight shipments to a residential location. The carrier will call and schedule the delivery when you’ll have unloading help on hand. Please note that this charge can be diverted if you are able to provide us with a commercial shipping address (farms are not considered a commercial shipping address by freight carriers).
If I have more than one item on my order and an item is on back order, do I get charged shipping twice?
Yes, each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.
When can a trace be initiated on my shipment?
UPS – 10 working days after ship date.
Truck Freight – 10 working days after ship date.
Information listed within this informational document does not gaurentee shipment or delivery by any date/method and is subject to change at anytime without notice. Please contact your sales representative by email for more information.
Damaged Goods
Unfortunately, fragile items are sometimes damaged in shipping.
We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.
Once you notify us that your product was damaged, Farm and Trail will file a claim with the shipper. Claims typically take 8-10 business days to process. Please do not discard the damaged product or the packaging. Typically the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.
In most cases, we are able to order a replacement product(s) at no cost to you as soon as the damaged one has been picked up. However, the outcome of the claim may result in a charge for the replacement item. Replacements are subject to availability.
Farm and trail is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your order has arrived and been inspected.