Return Policy

How to Initiate a Return

Most eligible items may be returned within 30 days of purchase. Before shipping anything back, please log in to your account and request a Return Merchandise Authorization (RMA), or contact us for assistance. Returns sent without authorization may be delayed or refused.

Restocking Fees

A restocking fee of up to 15% may apply based on the condition, completeness, packaging, and product category of the returned item. Items must be returned unused, complete, and in resalable condition with all original parts, accessories, manuals, and packaging.

Administrative & Payment Processing Fee

A non-refundable administrative fee of 5% of the order total applies to approved returns and cancellations. This fee helps recover payment-processing and administrative costs incurred on the original transaction that are not returned to us when an order is refunded or canceled.

This fee is waived when:

• The return or cancellation is due to an error by Farm & Trail, such as an incorrect item being shipped.
• The item is being returned under an approved manufacturer warranty or for a verified product defect.
• The return is due to verified damage that occurred during shipping.

For customer-requested returns or cancellations—including ordering by mistake, selecting incorrect fitment, buyer's remorse, or changing your mind—the 5% fee will be deducted from the refund.

Custom-Made Products

Custom-made products are final sale. In limited circumstances, a return may be approved with a restocking fee of up to 50%.

Windshields

Windshields must be unused and, when supplied, must retain the original protective film. Opened windshields, windshields with removed film, or items showing installation marks may incur a restocking fee of up to 50% or may be ineligible for return.

Incorrect Orders & Customer Mistakes

Returns resulting from customer error—including ordering the wrong product, selecting incorrect fitment, or changing your mind—are at the customer's expense and remain subject to the fees and shipping deductions described in this policy. If Farm & Trail shipped an incorrect item, please contact us so we can review the order and make it right.

Cancellations

Orders canceled before shipment are subject to the 5% administrative and payment-processing fee described above. Once an order has shipped, it can no longer be canceled and must be handled as a return. Any shipping or handling costs already incurred are non-refundable unless the cancellation resulted from an error by Farm & Trail.

Shipping & Handling

When an item is returned for a reason other than an error by Farm & Trail, verified shipping damage, or a verified product defect, the following costs are non-refundable:

• The actual outbound shipping and handling costs incurred to deliver the original order.
• Return shipping costs.
• Any carrier fees, oversized-package charges, residential-delivery fees, liftgate fees, or freight surcharges associated with the shipment or return.

If an order qualified for free, flat-rate, discounted, or otherwise subsidized shipping, our actual outbound shipping and handling costs will be deducted from the refund. Any shipping amount paid by the customer on the original order will be credited against that deduction.

The customer is responsible for arranging and paying for return transportation unless Farm & Trail provides a return label. If we provide a return label for a customer-responsibility return, its cost will be deducted from the refund. Oversized and freight items can be especially expensive to transport, so we recommend requesting an estimated refund and return-shipping quote before proceeding.

Refused or undeliverable shipments may be treated as customer-responsibility returns. Actual outbound shipping, return shipping, handling, and carrier charges may be deducted from the refund unless the refusal or delivery failure resulted from an error by Farm & Trail or the carrier.

If the return is due to an error by Farm & Trail or the manufacturer—such as an incorrect item shipped, verified defect, or verified damage during shipping—we may cover reasonable inbound and/or outbound shipping costs or provide a prepaid return label at our discretion.

Estimated deductions may be provided with the RMA when available. The final refund is determined after the return is received and inspected and all applicable carrier charges are confirmed. Any exception will be evaluated individually and documented with the RMA.

Timing & Method of Refund

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow up to two billing cycles for the credit to appear, depending on your financial institution.

Affirm Financing

• Interest already paid is not refunded.
• Refunds are applied to the remaining loan balance.
• Customers remain responsible for any financing fees or charges assessed by Affirm.